Refund policy

Because coffee is a perishable food product, we cannot accept returns of opened bags.

Unopened bags: You may request a return of unopened, sealed bags within 14 days of delivery. Return shipping is paid by the customer unless the error was ours. Once we receive the bags in sealed, original condition, we will refund the product price to your original payment method (original shipping charges are not refundable).

Damaged, defective or incorrect items: If your order arrives damaged or you received the wrong item, email us within 7 days of delivery with your order number and a photo of the item and packaging. We will send a replacement or issue a full refund, and you will not need to return the item.

Non-returnable items: Opened bags of coffee; Sale or discounted items marked "Final Sale"; Gift cards.

How to start a return: Email cafeterosroasters@gmail.com with your order number before sending anything back. Returns sent without prior approval cannot be accepted. Approved returns should be sent to: Cafeteros Roasters, 6971 Tussilago Way, Orlando, FL 32822, United States.

Refund timing: We will notify you once your return has been received and inspected. Approved refunds are processed within 10 business days to your original payment method; your bank or card issuer may take additional time to post the refund. If you have not received your refund after 15 business days, please contact us at cafeterosroasters@gmail.com or +1 407-897-9716.